{"id":50008,"date":"2020-11-25T12:21:36","date_gmt":"2020-11-25T11:21:36","guid":{"rendered":"https:\/\/www.enquetesprivees.ch\/faq\/"},"modified":"2026-03-02T15:37:44","modified_gmt":"2026-03-02T14:37:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.enquetesprivees.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section preset--module--divi-section--qr1xp474jj\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row preset--module--divi-row--0yhiyoc9d7\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div class=\"pi-hero\">\r\n<div class=\"pi-deco\"><\/div><br><nav class=\"pi-breadcrumb\"> <span><span><a href=\"https:\/\/www.enquetesprivees.ch\/en\/\">Home<\/a><\/span><\/span><\/nav><br><h1 class=\"pi-title\">Neuhaus Private Investigations \u2013 FAQ<\/h1><br><div class=\"pi-ruler\">\r\n<div class=\"pi-line\"><\/div><br><div class=\"pi-diamond\"><\/div><br><div class=\"pi-line r\"><\/div><br><\/div><br><p class=\"pi-sub\">Discretion \u00b7 Expertise \u00b7 Results<\/p><br><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_1 et_pb_column et_flex_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_2_5 et_flex_column_2_5_tablet et_flex_column_24_24_phone\"><\/div>\n\n<div class=\"et_pb_column_2 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_3_5 et_flex_column_3_5_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>Welcome to the Frequently Asked Questions (FAQ) section of the <strong>private investigation agency<\/strong> Neuhaus Private Investigations. We understand that the profession of private investigator often raises many questions and that our <strong>services<\/strong>, although valuable, are sometimes not widely known. This section has been designed to address the most common questions you may have.<\/p>\n<p>Explore this FAQ to learn how we can assist you, the <strong>fees for our services<\/strong>, the legal conditions governing our interventions, and much more. Whether you are located in <strong>Geneva<\/strong>, the Canton of <strong>Vaud<\/strong>, or <strong>Valais<\/strong>, our <strong>private investigators<\/strong> are committed to providing you with an optimal client experience while delivering essential information about our services and expertise.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_2 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_3 et_pb_column et_flex_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_2_5 et_flex_column_2_5_tablet et_flex_column_24_24_phone\"><\/div>\n\n<div class=\"et_pb_column_4 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_3_5 et_flex_column_3_5_tablet et_flex_column_24_24_phone\">\n<div class=\"dipi_faq_0 dipi_faq et_pb_bg_layout_light et_pb_module\"><div class=\"dipi-faq-wrapper dipi-faq-toggles loading \" style=\"display: none;\" data-config=\"{&quot;layout&quot;:&quot;toggles&quot;}\">\n\t\t\t\t<div class=\"dipi-faq-entry\" data-entry-number=\"0\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>Do you have the right to geolocate a phone or hack a computer?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>No. Computer hacking, wiretapping, or installing GPS trackers without the vehicle owner's consent are illegal in Switzerland. We only use legal methods: physical surveillance, open-source intelligence (OSINT) research, and field investigations.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"1\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>How much does it cost to hire a private investigator?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Each case is unique. The budget depends on the human and technical resources deployed (number of agents, night\/weekend hours, travel). During our initial consultation (which is confidential and non-binding), we assess your needs and provide you with a precise and transparent quote.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"2\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>Can the person under surveillance be aware of the investigation?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Discretion is fundamental to our profession. Our agents are trained in the most advanced surveillance and tailing techniques to guarantee complete anonymity. The person under investigation will not be informed of our actions.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"3\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>Are your investigation reports admissible in court?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Absolutely. At the end of our assignment, we will provide you with a detailed, comprehensive, and time-stamped report. Conducted in accordance with the law, our findings and photographs (taken from public property) are admissible as evidence in Swiss civil, criminal, and labor courts.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"4\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>Is it legal to hire a private investigator in Switzerland?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Yes, the profession of private investigator is legal and regulated. We operate in strict compliance with Swiss law, particularly with regard to data protection (LPD) and protection of privacy (Art. 28 CC). Our investigations must always comply with the principle of proportionality and be justified by an overriding interest.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"5\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>When can investigations be considered successful?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>At Neuhaus Private Investigations, we consider an investigation to be successful if the client is satisfied. That is why we believe it is important for a client and a <strong>private investigator<\/strong> to communicate very clearly about how the investigation will be conducted.\u00a0<a href=\"https:\/\/www.enquetesprivees.ch\/en\/\">Neuhaus\u00a0Private Investigations<\/a>\u00a0is able to provide its customers with information that helps them in the vast majority of cases. Even when there is no immediate solution available, we may be able to uncover useful information.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"6\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>Who can hire a private investigator?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>The services of a <strong>private investigator<\/strong> can be invaluable in a wide variety of situations. At Neuhaus Private Investigations, we regularly take on cases from individuals, businesses, insurance companies, and lawyers. Here are a few examples of the types of clients who contact us every day for investigations.<\/p>\r\n<ul>\r\n<li>For civil investigations, clients hire a <strong>private investigator<\/strong> to conduct investigations related to conflicts between individuals, child custody, locating individuals, and any issues related to family, neighbors, work, etc.<\/li>\r\n<li>In insurance investigations, a <strong>private investigator<\/strong> is hired to verify the facts of a claim or insurance fraud, particularly against insurance fraud.<\/li>\r\n<li>Lawyers hire private detectives to work on behalf of their clients, usually in civil and criminal investigations.<br \/>The public and private sectors hire <strong>private investigators<\/strong> for a variety of investigations.<\/li>\r\n<li>Investigators are also called upon for investigations within companies. This includes investigating wrongdoing by an individual within a company, internal theft, business background checks, workers' compensation claims, unjustified absences, unfair competition, etc.<\/li>\r\n<\/ul><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"7\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>Why hire our private investigators?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>If you decide to hire our <strong>private detective agency<\/strong>, you can rest assured that our investigators will respond quickly because they are well trained, proficient in the use of IT tools, and knowledgeable about the field. You will also receive advice on the most effective ways to get the answers you need. We work with state-of-the-art equipment.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"8\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>Can our private detective agency work with your lawyer?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Absolutely. Our <strong>private investigators<\/strong>, who operate throughout <strong>Switzerland (Lausanne, Geneva<\/strong>, Neuch\u00e2tel, Yverdon-les-Bains), are accustomed to working with lawyers when necessary.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"9\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>Our private detective agency and the confidentiality of your files<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>The information we collect during an investigation is strictly confidential. However, you may give your consent to disclose the details to the authorities or submit them to the court if you wish.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"10\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>How to choose the right private investigator?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Hiring a <strong>private investigator<\/strong> should not be a rash decision. During your initial contact, you should ask them several questions to find out more about everything that is important to you, including their planned strategy and the resources they will use. Make sure they can prove they have the appropriate training. Ask for an estimate of the total cost of the service. Also inquire about the billing method and ask the investigator to provide you with a detailed invoice for the services provided.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"11\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>Can you receive a free quote?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Absolutely, you can call us at <a href=\"tel:+41797964820\">+41 79 796 48 20<\/a> or contact us via our contact form. Our <strong>private detective agency<\/strong> will provide you with a free, no-obligation quote.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"12\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>The legal limits of a private investigator<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p><strong>Illegal entry<\/strong><br \/>The law does not allow <strong>private investigators<\/strong> to illegally enter private property while conducting their work. This means that <strong>private investigators<\/strong> are not allowed to break locks, use forced entry, or use other illegal methods to enter a residence, office, or commercial establishment.<\/p>\r\n<p><strong>Illegal video recording<\/strong><br \/>Private investigators are prohibited from filming the subject inside private property through an open window, for example.<\/p>\r\n<p><strong>Hacking<\/strong><br \/>An investigator cannot hack into someone's social media or email accounts. As a result, a <strong>private investigator<\/strong> cannot obtain various types of protected information such as the location of bank accounts, financial records, and telephone records.<\/p>\r\n<p><strong>Power of arrest<\/strong><br \/>No power of arrest. <strong>Private detectives<\/strong> are not authorized to make arrests.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"13\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>How to become a private detective or investigator?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p><strong>Private detective training<\/strong> is not regulated in <strong>Switzerland<\/strong>. In French-speaking Switzerland, only the cantons of Geneva, Neuch\u00e2tel, and Jura issue licenses. Private detective agencies and experienced former police officers offer their staff internal, on-the-job training courses of varying lengths and content. However, since 2019, federally recognized training for surveillance specialists has been organized by accredited agencies (LPGA-OPGA provisions). To be a private detective, candidates must be honest, persistent, and resilient, inspire confidence (to encourage people to confide in them), have good interpersonal skills, and be extremely discreet. Finally, keen observation skills and logical thinking are essential for solving cases.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"14\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>How much does a private investigator cost?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>The cost of a <strong>private investigator<\/strong> varies considerably depending on several factors, such as the investigative services you need, the time required to complete the case, and much more. Like a lawyer or any other specialized professional, the price of a <strong>private investigator<\/strong> is based on their experience and skill level. The complexity of investigative services varies considerably, as do their costs. For example, a search for <a href=\"https:\/\/www.enquetesprivees.ch\/en\/private-investigations-for-individuals\/research-missing-persons\/\">missing person in Switzerland<\/a> It could be as simple as a Google search. Or it could take months, even years.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"15\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>What is a private investigator?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p><strong>Private detectives<\/strong>, also known as<a href=\"https:\/\/www.enquetesprivees.ch\/en\/private-investigations-for-individuals\/all-investigations-research-surveillnace-and-target-following\/\"> private investigators<\/a>, are professionals recruited to specialize in finding information, facts, property, and people. They are trained in surveillance and conduct all kinds of investigations (civil, criminal, social, private, etc.). <strong>Private investigators<\/strong> are not police officers and cannot use coercive measures. Some of them have police training. Private detectives must have a keen eye, excellent observation skills, and an analytical mind. They use a number of surveillance and investigation techniques to gather accurate information about the subject or situation in question.<\/p><\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"16\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">2<\/i><i class=\"dipi-faq-icon-closed\">3<\/i><span>What does a private investigator do?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p><strong>Private detectives<\/strong> conduct investigations in various fields (criminal, civil, social, missing persons, etc.). They generally perform the following tasks:<\/p>\r\n<ul>\r\n<li>Conduct various types of investigations and research, using computerized or non-computerized tools.<\/li>\r\n<li>Carry out surveillance (search for, follow, or monitor a person without that person's knowledge).<\/li>\r\n<li>Check a person's schedule, movements, habits, contacts, etc.<br \/>Establish facts by gathering incriminating or exonerating evidence to be presented in court if necessary, with the aim of seeking the truth.<\/li>\r\n<li>Search for people in Switzerland or abroad.<\/li>\r\n<\/ul><\/div>\n                    <\/div>\n\t\t\t<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_3 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_3 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_5 et_pb_column et_flex_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough et_flex_column_2_5 et_flex_column_2_5_tablet et_flex_column_24_24_phone\"><\/div>\n\n<div class=\"et_pb_column_6 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_3_5 et_flex_column_3_5_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>If you have any additional questions or require further clarification regarding our services, please feel free to contact us. Our team of <strong>private investigators in Lausanne, Yverdon-les-Bains, Neuch\u00e2tel, Geneva, Vaud, and Valais<\/strong> is here to assist and guide you at every stage of your process.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_4 et_pb_section et_section_regular et_block_section et_animated et_pb_section_parallax\">\n<div class=\"et_pb_row_4 et_pb_row et_block_row\">\n<div class=\"et_pb_column_7 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_dark et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><h2>No-Obligation Quote<\/h2>\n<\/div><\/div>\n\n<div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_dark et_animated et_pb_module et_block_module et_pb_text_align_center\"><div class=\"et_pb_text_inner\"><p>Do not hesitate to contact our <strong>private investigators<\/strong> in <strong>Lausanne, Yverdon-les-Bains, Neuch\u00e2tel and Geneva<\/strong> for a no-obligation consultation to learn more about our services.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_5 et_pb_row et_block_row\">\n<div class=\"et_pb_column_8 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_dark et_pb_module et_block_module\" href=\"tel:0041797964820\">+41 79 796 48 20<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"dipi_cpt_category":[],"class_list":["post-50008","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Faq private detective geneva, lausanne, switzerland - neuhaus private investigations<\/title>\n<meta name=\"description\" content=\"Find answers to your most frequent questions about our private detective agency in Switzerland (Geneva and Lausanne). 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